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General support
Order status, COA requests, account questions, shipping. We aim to reply within one business day.
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COA requests
Need the full PDF Certificate of Analysis for a specific batch? Tell us the product and your lot number if you have it.
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Wholesale & lab partnerships
Recurring orders, research-group pricing, custom packaging or larger volumes. We work directly with university and clinical-research procurement.
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Press & media
Interview requests, product samples for review, or background on the company. Please include outlet, deadline, and rough scope.
Response times
Monday – Friday, US business hours. Most messages get a reply within one business day. COA requests are usually faster (the PDF is on file and just needs sending).
What we can’t do
We can’t give dosing, reconstitution-for-use, or any human-use guidance — our products are research-grade and sold for in-vitro and laboratory work only. We’re happy to talk methodology and citations.